COVID-19 POLICY

Book now and relax knowing you are covered under GoinItaly’s new COVID-19 Policy.

At no additional cost to you, new bookings are now 100% refundable in the unfortunate event you are diagnosed with COVID-19 or unable to travel due to government-enforced lockdowns prior to your scheduled departure date.

To be eligible for our new COVID-19 Policy, you will be required to produce a positive COVID-19 PCR test certificate within 14 days, and up to 24 hours prior to your scheduled tour departure date. Or, in the unfortunate event, you are prevented from traveling due to a sudden government-enforced lockdown, your booking will also be covered by our new COVID-19 Policy.*

Travel companions registered under the same GoinItaly booking reference number will similarly receive a full refund or GoinItaly travel credit if they choose not to continue with their tour.*

Confirm your GoinItaly tour with a deposit and enjoy the flexibility of paying your remaining balance up to 60 days prior to departure. In the unfortunate event that you are diagnosed with COVID-19 or unable to travel due to government-enforced lockdowns prior to your departure, we will provide you with a full refund or GoinItaly travel credit to use at a later date. All GoinItaly tours allow for unlimited penalty-free changes up to 60 days prior to departure.

Book now, Pay Later

Confirm your booking today with an affordable deposit and enjoy the flexibility of paying your remaining balance in installments that best suit you. Relax knowing you have up to 60 days prior to departure to make your full payment.

Unlimited Changes & Cancellation Protection

Relax knowing you have unlimited penalty-free changes to your travel dates and choice of tour up to 60 days prior to departure. And if you have to cancel up to 60 days before your scheduled departure, you will get your money back or be issued with a GoinItaly travel credit to use at a later date.**

*GoinItaly COVID-19 Policy Terms & Conditions:

 – Positive COVID-19 diagnosis: Customers are required to produce a COVID-19 PCR Test Certificate at their own expense, showing a positive diagnosis between 14 days and 24 hours of the scheduled tour departure to be eligible for a full refund or GoinItaly Travel Credit Voucher. Before or after this time, the policy will not be applicable. This policy is not valid for those self-isolating due to contact with a possible or confirmed case of coronavirus or self-diagnosis of COVID-19. GoinItaly reserves the right to check the authenticity of  COVID-19 PCR Test Certificate and/or test results with the provider.

– Government-enforced national or regional travel restrictions: Customers prevented from traveling within 14 days and 24 hours prior to their tour departure, due to government-enforced restrictions, will be eligible for a full refund or GoinItaly Travel Credit Voucher. Customers will be required to supply proof of address, flight/travel confirmation, and details of government travel restrictions to be eligible. The travel restriction must be government-enforced. GoinItaly reserves the right to check the authenticity of documents provided. This policy does not cover the requirement to self-isolate on return from a GoinItaly tour to your home country.

Under GoinItaly’s COVID-19 Policy, all travel companions registered under the same booking reference number as the eligible customer can choose to also receive a refund or GoinItaly Travel Credit Voucher. Customers who fail to meet the above terms will be ineligible for the COVID-19 Policy and Standard Terms and Conditions will apply. This policy covers the group tour only, any airline changes or cancellation fees are solely the responsibility of the traveler and are subject to airline policies. The COVID-19 Policy is applicable to all new bookings made up to December 31st, 2023, including customers using a GoinItaly Travel Credit Voucher. For bookings made via a Travel Agency, additional fees may be charged by the travel agent directly. GoinItaly reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies, or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. GoinItaly reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy.

**Extended Flexibility Policy Terms & Conditions:

Bookings made under this policy are eligible for one change between 30 and 60 days prior to the original departure date; subject to availability. The deferred tour must be booked at the same time as canceling the original tour with our Customer Service team. If the deferred tour price is higher than the original amount paid, customers are required to pay the difference at the time of rebooking. If the deferred tour price is lower than the original amount paid, customers will receive a refund for the surplus amount. Offers, promotions, or discounts applied to the original booking may not be transferrable. This policy does not entitle customers to a full refund. For outright cancellations, Standard Terms and Conditions will apply. Any unrecoverable costs included in the original tour itinerary (including, but not limited to, items such as flights and other non-refundable activities), will be deducted from the total amount paid. This policy covers the tour only. Any airline changes or cancellation fees are solely the responsibility of the traveler and are subject to airline policies. The Extended Flexibility Policy is applicable to all new bookings until December 31st, 2023, including customers using a GoinItaly Travel Credit Voucher. GoinItaly reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies , or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. GoinItaly reserves the right to cancel any booking due to unauthorized, altered, ineligible, or fraudulent use of the policy. The only exemptions to this policy will be in the event a positive COVID-19 PCR Test Certificate is produced or if a customer is barred from traveling due to government-enforced restrictions.

Please refer to GoinItaly’s COVID-19 Policy Terms and Conditions for more information.